Terms and Conditions

These terms and conditions govern your use of our website. Please read these terms in full before you use this website. If you do not accept these terms and conditions, please do not use this website. Your continued use of this website confirms your acceptance of these terms.

Website access

1.1 It is not necessary to register with us in order to use most parts of this website. However, particular areas of this website will only be accessible only if you have registered.

Use of website

1.2 This website may be used for your own private purposes and in accordance with these terms and conditions.

1.3 You may print and download material from this website provided that you do not modify or reproduce any content without our prior written consent.

Website uptime

1.4 All reasonable measures are taken by us to ensure that this website is operational all day, every day. However, occasionally technical issues may result in some downtime and accordingly we will not be liable if this website is unavailable at any time.

1.5 Where possible we always try to give advance warning of maintenance issues that may result in website down time but we shall not be obliged to provide such notice.

Visitor provided material

1.6 Any material that a visitor to this website sends or posts to this website shall be considered non-proprietary and non confidential. We shall be entitled to copy, disclose, distribute or use for such other purpose as we deem appropriate all material provided to us, with the exception of personal information, the use of which is covered under our Privacy Policy.

1.7 When using this website you shall not post or send to or from this website any material:

(a) for which you have not obtained all necessary consents;

(b) that is discriminatory, obscene, pornographic, defamatory, liable to incite racial hatred, in breach of confidentiality or privacy, which may cause annoyance or inconvenience to others, which encourages or constitutes conduct that would be deemed a criminal offence, give rise to a civil liability, or otherwise is contrary to the law in the United Kingdom;

(c) which is harmful in nature including, and without limitation, computer viruses, Trojan horses, corrupted data, or other potentially harmful software or data.

1.8 We will fully co-operate with any law enforcement authorities or court order requiring us to disclose the identity or other details of any person posting material to this website in breach of Paragraph 1.7.

Links to and from other websites

1.9 Throughout this website you may find links to third party websites. The provision of a link to such a website does not mean that we endorse that website. If you visit any website via a link on this website you do so at your own risk.

1.10 Any party wishing to link to this website is entitled to do so provided that the conditions below are observed:

(a) you do not seek to imply that we are endorsing the services or products of another party unless this has been agreed with us in writing;

(b) you do not misrepresent your relationship with this website; and

(c) the website from which you link to this website does not contain offensive or otherwise controversial content or, content that infringes any intellectual property rights or other rights of a third party.

1.11 By linking to this website in breach of clause 1.10 you shall indemnify us for any loss or damage suffered to this website as a result of such linking.


1.12 Whilst we do take all reasonable steps to make sure that the information on this website is up to date and accurate at all times we do not guarantee that all material is accurate and, or up to date.

1.13 All material contained on this website is provided without any or warranty of any kind. You use the material on this website at your own discretion.

1.14 Images on the website are for illustration purposes only and actual products may vary in size or colour dependant on changes from the manufacturers without notice.

Exclusion of liability

1.15 We do not accept liability for any loss or damage that you suffer as a result of using this website.

1.16 Nothing in these terms and conditions shall exclude or limit liability for death or personal injury caused by negligence which cannot be excluded or under the law of the United Kingdom.

Shipping & Delivery

1.17 We will endeavour as much as possible to ensure that products are delivered to you on time and that you will receive them in good time. However, JD Catering Equipment Solutions LTD cannot be held liable for any delays in delivery or receiving of goods.

1.18 Deliveries can and will take place between the hours of 8am-6pm Monday to Friday.

1.19 Delivery is always kerbside only unless prior arrangements and agreements have been made with us in written format. On the day of the delivery the person/driver may at his/her/their discretion assist with delivering the goods to a location within the premises nominated by the customer, at the customers sole risk.

1.20 For large items, delivery address’s must be accessible by an 18 ton lorry, any access restrictions need to be made clear at point of order, Failure to disclose such information may result in extra costs being incurred by a failed/aborted delivery.

1.21 Damages must be reported promptly within 24hrs of delivery of items. Failure to check the goods and document any damage with the driver will result in a claim for damage being rejected. Signing unexamined is not acceptable. If an item has been installed this would deem the product as being accepted by the customer and claims for damages may also be rejected.

1.22 The buyer must inspect the received goods immediately upon delivery for possible deviations with what has been agreed on. Any complaints regarding the delivered goods must be submitted to us in writing within 24 hours of delivery. After the expiration of the terms, the delivery shall be deemed irrevocably and unconditionally accepted by the buyer.

1.23 Delivery does not include the removal of old units or disposal of packaging materials (pallet, wrapping etc...). Collection and disposal of old units can be selected on a number of our products, in such cases where this service has been requested you must ensure that the items have been unplugged, disconnected, emptied and made ready for collection outside of the premises. If the collection fails you will still be invoiced the full amount and further collection charges may apply should you wish to rearrange the collection and disposal.

Cancellations, returns and refunds

1.24 All customers have the right to cancel their order under the Consumer Contracts (Information, Cancellation & Additional Charges) Regulations.

1.25 Your right to cancel an order for goods starts the moment you place your order and ends 14 days from the day you receive your goods.

1.26 To meet the cancellation deadline, please notify us in writing via email about cancelling the order before the cancellation period has expired. Do not arrange your return until you have received a return address, we do not accept returns at our head office address.

1.27 If you are in possession of the goods you are under the duty to retain them and take reasonable care of them. You must send the goods back to us at the address provided when you submit your return request at your own cost (unless we delivered the item to you in error or the item is damaged or defective) as soon as possible once you have cancelled the order.

1.28 We reserve the right to make a charge not exceeding our direct costs of recovering the goods if you do not return the goods or return them at our expense. The restocking charge for returned items is 25% of the full invoiced amount.

1.29 Refunds will only be paid once the returned goods have been inspected and after deduction of any restocking charges have been made. We will also deduct any costs for repairing any damage or replacing any missing components that were supplied with the original order.

1.30 If the goods are in stock and the customer delays shipment beyond 14 days and subsequently cancels the order, a 25% cancellation fee will be charged.

1.31 You will not have any right to cancel an order for the supply of any of the following goods:

(a) medicinal products or services that are either dispensed on prescription or are available free under an NHS arrangement.

(b) a contract for passenger transport services - such as bus, rail or flight tickets.

(c) the supply of goods or services where prices are dependent upon fluctuations in the financial markets, which are beyond the control of the retailer.

(d) the supply of goods that are made to the customer's specification or are clearly personalised.

(e) the supply of goods that are liable to deteriorate or expire rapidly - such as a delivery of fresh flowers or meat.

(f) the supply of newspapers, periodicals or magazines.

(g) the supply of accommodation, transport of goods, vehicle rental services, catering or services related to leisure activities if the contract provides for a specific date or period of performance - for example, hotel bookings, courier services, car hire, restaurant bookings and theatre tickets for specific dates.

1.32 In addition you will lose your right to cancel if you:

(a) unseal goods that are not suitable for return if they are unsealed, due to health protection or hygiene reasons.

(b) unseal audio, video recordings or computer software that were sealed at the time of delivery.

(c) combine goods with other goods after delivery so that they become inseparable.

Faulty Goods

1.33 An authorised Returns number must be sought before the return of any goods.  Depending on the goods to be returned, some or all of the following information may be required before a Return Authorisation is issued: 

(a) Warranty is dependent on the manufacturer’s warranty at the time of purchase and may vary between 1 to 3 years depending on the product.

(b) The warranty on all goods supplied by JD Catering Equipment Solutions LTD is limited to the repair and on occasion’s maybe the replacement of the faulty item.  No claim for labour or consequential loss will be considered.

(c) All exported goods are excluded from our general terms and conditions and are to be considered as not returnable or covered by full warranty.

(d) Goods no longer required or ordered in error

(e) An authorised Returns number must be sought before goods are returned.  All goods may be subject to a restocking charge.  No credit will be issued for shipping / delivery charges.

Law and jurisdiction

These terms and conditions are governed by English law. Any dispute arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the Courts of England and Wales.