Refund policy

Cancellations, returns and refunds

All customers have the right to cancel their order under the Consumer Contracts (Information, Cancellation & Additional Charges) Regulations.

Your right to cancel an order for goods starts the moment you place your order and ends 14 days from the day you receive your goods.

To meet the cancellation deadline, please notify us in writing via email about cancelling the order before the cancellation period has expired.

Do not arrange your return until you have received a return address, we do not accept returns at our head office address.

If you are in possession of the goods you are under the duty to retain them and take reasonable care of them. You must send the goods back to us at the address provided when you submit your return request at your own cost (unless we delivered the item to you in error or the item is damaged or defective) as soon as possible once you have cancelled the order.

We reserve the right to make a charge not exceeding our direct costs of recovering the goods if you do not return the goods or return them at our expense. A restocking charge may apply for returned items; we reserve the right to charge up to 25% of the full invoiced amount.

Refunds will only be paid once the returned goods have been inspected and after deduction of any restocking charges have been made. We will also deduct any costs for repairing any damage or replacing any missing components that were supplied with the original order. Items must be sent back in their original packaging and condition and used. 

If the goods are in stock and the customer delays shipment beyond 14 days and subsequently cancels the order, a 25% cancellation fee will be charged.

You will not have any right to cancel an order for the supply of any of the following goods:

(a) medicinal products or services that are either dispensed on prescription or are available free under an NHS arrangement.

(b) a contract for passenger transport services - such as bus, rail or flight tickets.

(c) the supply of goods or services where prices are dependent upon fluctuations in the financial markets, which are beyond the control of the retailer.

(d) the supply of goods that are made to the customer's specification, size and or are clearly personalised.

(e) the supply of goods that are liable to deteriorate or expire rapidly - such as a delivery of fresh flowers or meat.

(f) the supply of newspapers, periodicals or magazines.

(g) the supply of accommodation, transport of goods, vehicle rental services, catering or services related to leisure activities if the contract provides for a specific date or period of performance - for example, hotel bookings, courier services, car hire, restaurant bookings and theatre tickets for specific dates.

In addition you will lose your right to cancel if you:

(a) unseal goods that are not suitable for return if they are unsealed, due to health protection or hygiene reasons.

(b) unseal audio, video recordings or computer software that were sealed at the time of delivery.

(c) combine goods with other goods after delivery so that they become inseparable.

Faulty Goods

An authorised Returns number must be sought before the return of any goods. Depending on the goods to be returned, some or all of the following information may be required before a Return Authorisation is issued: 

(a) Warranty is dependent on the manufacturer’s warranty at the time of purchase and may vary between 1 to 5 years depending on the product and manufacturer, all warranty terms available upon request.

(b) The warranty on all goods supplied by JD Catering Equipment Solutions LTD is limited to the repair and on occasion’s maybe the replacement of the faulty item.  No claim for labour or consequential loss will be considered.

(c) All exported goods are excluded from our general terms and conditions and are to be considered as not returnable or covered by full warranty.

(d) Goods no longer required or ordered in error

(e) An authorised Returns number must be sought before goods are returned.  All goods may be subject to a restocking charge. No credit will be issued for shipping / delivery charges.