How can we help?

Our support team handles requests during the opening hours shown on this page. Include your order number and product details so we can respond with the correct next step as quickly as possible.

We offer installation services for select equipment in the NR, IP, CB, and PE postcode areas, with national delivery available. Installation availability may vary based on equipment price. Contact our customer service team for more details and to schedule an installation.

All customers have the right to cancel their order under the Consumer Contracts (Information, Cancellation & Additional Charges) Regulations.

Some items are made to order and no-cancellable please ensure this information is found out before ordering.

Your right to cancel an order for goods starts the moment you place your order and ends 14 days from the day you receive your goods.

Find our more on our refund policy page

Yes, you can spread the cost!

With iwocaPay, trade customers can enjoy flexible payment options for orders between £150 and £30,000. Here's how it works:

1. Set up your spending limit
   Get pre-approved for a limit up to £30,000 – it’s quick, easy, and won’t affect your credit score. Click here to get started.
2. Choose iwocaPay at checkout
   Select Pay Now to settle instantly or Pay Later to split costs into 3 or 12 monthly payments.

Take control of your payments with iwocaPay!

We currently ship only within the UK. If you have any questions about ourshipping policies, please contact us!

At JD Catering, we make financing simple! We partner with Kennet Equipment Leasing, one of the UK’s leading providers of business equipment finance and asset leasing. Their solutions let you invest in top-quality equipment while preserving your working capital.

Try their interactive finance calculator to explore potential costs – just enter your estimated equipment price and see an instant example of what leasing could look like for your business!

Please submit a return request and wait for confirmation before sending anything. This helps us check eligibility, give you the correct return instructions and prevent delays.

Keep the product and packaging, record what is damaged or missing and submit a delivery problem request promptly. Tell us if photographs are available; our team will explain how to provide them safely.

Please provide the order number, product or model, manufacturer, serial number where available and a clear description of the fault. Do not arrange unauthorised repairs before the claim has been reviewed.

A refund or credit is not automatic when a request is submitted. JD will first confirm the outcome and any inspection or return requirements, then provide an update using your request details.