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All customers have the right to cancel their order under the Consumer Contracts (Information, Cancellation & Additional Charges) Regulations.

Some items are made to order and no-cancellable please ensure this information is found out before ordering.

Your right to cancel an order for goods starts the moment you place your order and ends 14 days from the day you receive your goods.

Find our more on our refund policy page

You can contact us with any questions, concerns, or feedback.

sales@jdcateringequip.co.uk

01953 851339

We always try to respond within 24 hours. Please note that enquiries sent on Fridays will be answered by the following Monday, but often sooner.

We offer installation services for select equipment in the NR, IP, CB, and PE postcode areas, with national delivery available. Installation availability may vary based on equipment price. Contact our customer service team for more details and to schedule an installation.

Yes, we offer rental services for various catering equipment. Please check out www.maestrocateringequiphire.com for availability and pricing. Maestro Catering Equipment Hire is part of the JD Group.

At JD Catering, we make financing simple! We partner with Kennet Equipment Leasing, one of the UK’s leading providers of business equipment finance and asset leasing. Their solutions let you invest in top-quality equipment while preserving your working capital.

Try their interactive finance calculator to explore potential costs – just enter your estimated equipment price and see an instant example of what leasing could look like for your business!

Yes, you can spread the cost!

With iwocaPay, trade customers can enjoy flexible payment options for orders between £150 and £30,000. Here's how it works:

1. Set up your spending limit
   Get pre-approved for a limit up to £30,000 – it’s quick, easy, and won’t affect your credit score. Click here to get started.
2. Choose iwocaPay at checkout
   Select Pay Now to settle instantly or Pay Later to split costs into 3 or 12 monthly payments.

Take control of your payments with iwocaPay!

We currently ship only within the UK. If you have any questions about our shipping policies, please contact us!

Items must be returned within 14 days after receiving your order. Items must be returned in the same condition in which they were received, be unworn/unused, have any tags still attached, and include all the original packaging.

Yes, once your order is dispatched, you’ll receive a tracking number to monitor its progress.

The warranty period varies by product. Check the product specifications for specific details.

Or if this information is not readily available please contact the sales team on 01953 851339

Once a warranty claim is submitted on our website, we’re here to support you throughout the process. However, please note that all claims will be handled directly with the manufacturer, as we are a third-party member.