Help & FAQs

All customers have the right to cancel their order under the Consumer Contracts (Information, Cancellation & Additional Charges) Regulations.

Some items are made to order and no-cancellable please ensure this information is found out before ordering.

Your right to cancel an order for goods starts the moment you place your order and ends 14 days from the day you receive your goods.

Find our more on our refund policy page

You can contact us with any questions, concerns, or feedback.

sales@jdcateringequip.co.uk

01953 851339

We always try to respond within 24 hours. Please note that enquiries sent on Fridays will be answered by the following Monday, but often sooner.

We offer installation services for select equipment in the NR, IP, CB, and PE postcode areas, with national delivery available. Installation availability may vary based on equipment price. Contact our customer service team for more details and to schedule an installation.

Yes, we offer rental services for various catering equipment. Please check out www.maestrocateringequiphire.com for availability and pricing. Maestro Catering Equipment Hire is part of the JD Group.

At JD Catering, we make financing simple! We partner with Kennet Equipment Leasing, one of the UK’s leading providers of business equipment finance and asset leasing. Their solutions let you invest in top-quality equipment while preserving your working capital.

Try their interactive finance calculator to explore potential costs – just enter your estimated equipment price and see an instant example of what leasing could look like for your business!

Yes, you can spread the cost!

With iwocaPay, trade customers can enjoy flexible payment options for orders between £150 and £30,000. Here's how it works:

1. Set up your spending limit
   Get pre-approved for a limit up to £30,000 – it’s quick, easy, and won’t affect your credit score. Click here to get started.
2. Choose iwocaPay at checkout
   Select Pay Now to settle instantly or Pay Later to split costs into 3 or 12 monthly payments.

Take control of your payments with iwocaPay!

We currently ship only within the UK. If you have any questions about our shipping policies, please contact us!

Items must be returned within 14 days after receiving your order. Items must be returned in the same condition in which they were received, be unworn/unused, have any tags still attached, and include all the original packaging.

Yes, once your order is dispatched, you’ll receive a tracking number to monitor its progress.

The warranty period varies by product. Check the product specifications for specific details.

Or if this information is not readily available please contact the sales team on 01953 851339

Once a warranty claim is submitted on our website, we’re here to support you throughout the process. However, please note that all claims will be handled directly with the manufacturer, as we are a third-party member.

Log in to your account on our website using your registered email and password. Once logged in, you’ll be able to view your credit balance, place orders, and access all your business features.

If your credit limit isn’t visible, it may be because your account hasn’t been fully activated yet or your credit terms are still being set up. Please contact our support team and we’ll help you right away.

Your business credit account allows you to place orders without paying upfront. Instead, you’ll receive an invoice and pay within your agreed payment terms.

Your credit limit is the maximum amount you can spend on your account at any one time. This is set based on your account and may be reviewed over time.

Your payment terms (e.g. 30 days) determine how long you have to pay your invoice after placing an order. You can find your terms in your account or on your invoices.

You can pay your balance using the payment method listed on your invoice or by following the payment instructions provided in your account.

Yes—if you need a higher limit, simply contact our support team. We’ll review your account and let you know what’s possible.

Missed payments may result in your account being paused or your credit limit being restricted. If you’re having trouble, please contact us—we’re here to help.

Add products to your cart as usual. At checkout, select your business credit option instead of paying upfront, and complete your order.

This can happen if:

• You’re not logged in
  
• Your account isn’t approved for credit yet
  
• You’ve reached your credit limit
  

If you’re unsure, contact support and we’ll check for you.

Orders must stay within your available credit limit. If your order exceeds it, you may need to reduce the order or make a payment first.

You can reorder items from your previous orders or quickly add frequently purchased products directly from your account.

Add products to your cart and save them as a shopping list for future use. You can then reload the list anytime to reorder in seconds.

Yes—you can access your full order history and download invoices directly from your account.

Once your return is processed, the value will be credited back to your account and your available credit will be updated.