Help & FAQs

All customers have the right to cancel their order under the Consumer Contracts (Information, Cancellation & Additional Charges) Regulations.

Your right to cancel an order for goods starts the moment you place your order and ends 14 days from the day you receive your goods.

Find our more on our refund policy page

You can contact us with any questions, concerns, or feedback. We always try to respond within 24 hours. Please note that inquiries sent on Fridays will be answered by the following Monday, but often sooner.

We offer installation services for select equipment in the NR, IP, CB, and PE postcode areas, with national delivery available. Installation availability may vary based on equipment price. Contact our customer service team for more details and to schedule an installation.

Yes, we offer rental services for various catering equipment. Please check out www.maestrocateringequiphire.comfor availability and pricing. Maestro Catering Equipment Hire is part of the JD Group.

We currently ship only within the UK. If you have any questions about our shipping policies, please contact us!

Items must be returned within 30 days after receiving your order. Items must be returned in the same condition in which they were received, be unworn/unused, have any tags still attached, and include all the original packaging.

Yes, once your order is dispatched, you’ll receive a tracking number to monitor its progress.

The warranty period varies by product. Check the product specifications for specific details.

Once a warranty claim is submitted on our website, we’re here to support you throughout the process. However, please note that all claims will be handled directly with the manufacturer, as we are a third-party member.