Ordering
Can I cancel my order?
Can I cancel my order?
All customers have the right to cancel their order under the Consumer Contracts (Information, Cancellation & Additional Charges) Regulations.
Some items are made to order and no-cancellable please ensure this information is found out before ordering.
Your right to cancel an order for goods starts the moment you place your order and ends 14 days from the day you receive your goods.
Find our more on our refund policy page
What if I want to speak to someone?
What if I want to speak to someone?
You can contact us with any questions, concerns, or feedback.
sales@jdcateringequip.co.uk
01953 851339
We always try to respond within 24 hours. Please note that enquiries sent on Fridays will be answered by the following Monday, but often sooner.
Special Services
Can you help with equipment installation?
Can you help with equipment installation?
We offer installation services for select equipment in the NR, IP, CB, and PE postcode areas, with national delivery available. Installation availability may vary based on equipment price. Contact our customer service team for more details and to schedule an installation.
Do you offer rental services for catering equipment?
Do you offer rental services for catering equipment?
Yes, we offer rental services for various catering equipment. Please check out www.maestrocateringequiphire.comfor availability and pricing. Maestro Catering Equipment Hire is part of the JD Group.
Finance & Spreading the Cost
How do I find more about financing?
How do I find more about financing?
At JD Catering, we make financing simple! We partner with Kennet Equipment Leasing, one of the UK’s leading providers of business equipment finance and asset leasing. Their solutions let you invest in top-quality equipment while preserving your working capital.
Try their interactive finance calculator to explore potential costs – just enter your estimated equipment price and see an instant example of what leasing could look like for your business!
Can I spread the cost?
Can I spread the cost?
Yes, you can spread the cost!
With iwocaPay, trade customers can enjoy flexible payment options for orders between £150 and £30,000. Here's how it works:
- Set up your spending limit
Get pre-approved for a limit up to £30,000 – it’s quick, easy, and won’t affect your credit score. Click here to get started. - Choose iwocaPay at checkout
Select Pay Now to settle instantly or Pay Later to split costs into 3 or 12 monthly payments.
Take control of your payments with iwocaPay!
Postage
What countries do you ship to?
What countries do you ship to?
We currently ship only within the UK. If you have any questions about our shipping policies, please contact us!
Returns, Refunds & Warranty
How do I return a product?
How do I return a product?
Items must be returned within 14 days after receiving your order. Items must be returned in the same condition in which they were received, be unworn/unused, have any tags still attached, and include all the original packaging.
Can I track my order?
Can I track my order?
Yes, once your order is dispatched, you’ll receive a tracking number to monitor its progress.
How long is the warranty period?
How long is the warranty period?
The warranty period varies by product. Check the product specifications for specific details.
Or if this information is not readily available please contact the sales team on 01953 851339
Who handles warranty claims?
Who handles warranty claims?
Once a warranty claim is submitted on our website, we’re here to support you throughout the process. However, please note that all claims will be handled directly with the manufacturer, as we are a third-party member.