Help & FAQs

If talking to one of our support team is more your thing, you can contact them via the methods below!

Ordering

Can I cancel my order?

All customers have the right to cancel their order under the Consumer Contracts (Information, Cancellation & Additional Charges) Regulations.

Your right to cancel an order for goods starts the moment you place your order and ends 14 days from the day you receive your goods.

Find our more on our refund policy page

What if I want to speak to someone?

You can contact us with any questions, concerns, or feedback. We always try to respond within 24 hours. Please note that inquiries sent on Fridays will be answered by the following Monday, but often sooner.

Special Services

Can you help with equipment installation?

We offer installation services for select equipment in the NR, IP, CB, and PE postcode areas, with national delivery available. Installation availability may vary based on equipment price. Contact our customer service team for more details and to schedule an installation.

Do you offer rental services for catering equipment?

Yes, we offer rental services for various catering equipment. Please check out www.maestrocateringequiphire.comfor availability and pricing. Maestro Catering Equipment Hire is part of the JD Group.

Postage

What countries do you ship to?

We currently ship only within the UK. If you have any questions about our shipping policies, please contact us!

Returns, Refunds & Warranty

How do I return a product?

Items must be returned within 30 days after receiving your order. Items must be returned in the same condition in which they were received, be unworn/unused, have any tags still attached, and include all the original packaging.

Can I track my order?

Yes, once your order is dispatched, you’ll receive a tracking number to monitor its progress.

How long is the warranty period?

The warranty period varies by product. Check the product specifications for specific details.

Who handles warranty claims?

Once a warranty claim is submitted on our website, we’re here to support you throughout the process. However, please note that all claims will be handled directly with the manufacturer, as we are a third-party member.