Received the wrong item?

We're here to help you quickly resolve incorrect item deliveries. Our support team is available Monday–Friday, 9am–5pm.

01953 851339

sales@jdcateringequip.co.uk

Delivery Damages

Missing Products or Items

Sales Queries

B2B portal

Incorrect Item Received

Return Item Request

Missing Delivery

Warranty Service

FAQs

Report Incorrect Item Received

Customer Details

Full Name *

Email Address *

Phone Number *

Order Details

Order Number *

Date Received *

Courier Company

Tracking Number

Issue Details

Issue Type *

Item Ordered *

Item Received *

SKU Ordered

SKU Received

Quantity Received *

Quantity Expected *

Describe the issue *

Upload Photos

Incorrect Item Photos *

Drag and drop or click to upload

JPG, PNG, WEBP (Max 5 files)

Packaging Photos (Optional)

Drag and drop or click to upload

JPG, PNG, WEBP (Max 5 files)

I confirm the information provided is accurate and the item received does not match my order. *

If you believe you have received the wrong item(s) you MUST report this WITHIN 14 DAYS or the product is considered accepted by yourself.